Health and safety measures at the park

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last updated: 20 July 2020 at 09:30

We are delighted to be able to welcome visitors back to the Parc Animalier de Sainte-Croix! We have introduced health and safety measures to protect visitors, staff and animals.

We are lucky to have plenty of room. Our wide paths and the expanse of wide-open spaces make distancing a breeze.

Visiting the park

  • Prepaid tickets (works councils, ticket sellers) do not require booking.
  • No booking is necessary to come for the day.
  • Space is no object so restrictions on the number of visitors are not necessary

Prepare your visit

Online booking and rates

For your comfort and safety, we advise you to purchase your ticket online.

See open and date-specific tickets

Opening times and rates

 
 

Map of the Park

Download your map of the park before you come
Téléchargez le plan du Parc (PDF in french)

Special arrangements on site

🏁 On site

  • Hand sanitiser provided
  • Contactless payment
  • Physical distancing Floor markings and countertop shields
  • Counters, reception areas and payment terminals are regularly cleaned and disinfected. Our staff have undergone appropriate health and safety training.
  • Notices with reminders of best practices and park rules concerning covid-19 are posted at reception.
  • Pushchair and binocular hire: Binocular hire is temporarily suspended. Pushchairs are disinfected and set aside for a period before re-use.

🥾 During your visit

  • Masks

    All staff in contact with the public are required to wear a mask. Visitors are required to wear a mask in indoor areas: reception areas, boutique, toilets, observation areas (refuge de l’ours, la fuste, atelier du sculpteur), and in restaurants (except when seated). It is recommended but not mandatory to wear a mask throughout the park. It is highly recommended to wear a mask on the safari train.

  • Refreshments

    We adapt our offer according to the weather and the number of visitors. Several eateries are open. Please use contactless payment when possible.
    Please remove your mask only when seated at your table. Which eateries are open?

  • Picnic Area

    A picnic area is located behind the cafeteria. For your safety and the well-being of the animals, it is forbidden to picnic elsewhere in the park. Remember to bring your picnic into the park with you when you leave your car as re-entry is temporarily forbidden.

  • Wildlife expedition in a safari train

    Plexiglass shields have been added between benches on the safari trains. Trains are disinfected between trips.
    Please book your seat online or on arrival. It is highly recommended to wear a mask on board.

  • Animal encounters

    We have changed our usual set-up to avoid gatherings. Our keepers will greet you as you go about your visit and tell you more about the animals and their habits. Keep an eye out for them…

  • Park pathways

    Just follow the signs! Where possible, doors are blocked open to avoid touching them. Viewing screens are thoroughly cleaned and disinfected.

  • Néo’s journey

    Neo’s journey has been altered in accordance with health and safety measures. All stages are open except for the canoes.

  • Farm animals

    Its is normally permitted to stroke the farm animals. However, it is forbidden to do so at the moment because the virus can be passed from human to human via animals.

  • Play areas and confined spaces

    Play areas are open except for “milking the cow” at the farm and the beaver game. Confined spaces such as Logigrouille and La Grange are closed as physical distancing is not possible.

  • Enclos d’immersion

    Les enclos des chèvres naines et celui des daines sont ouverts. Respectez le réglement affiché à l’entrée des enclos. Il n’est pas autorisé de toucher ni de nourrir les animaux.
    L’enclos des chiens de prairie est ouvert. L’île aux lémuriens est ouverte (uniquement par l’entrée côté sentier vert/nouveau monde).

  • Immersion areas

    The dwarf goat and deer enclosures are open. Please read the notice at the entrance. It is forbidden to touch or feed the animals.
    The prairie dog enclosure is open. Lemur island is open (via the green path/new world entrance only).

  • Footbridges and viewing areas

    Some footbridges and viewing areas are open. A one-way system is in operation. A mask is mandatory to enter some viewing areas: le refuge de l’ours (blue trail), la fuste (new world) and l’atelier du sculpteur (new world)

  • Toilets

    Our facilities are cleaned and disinfected even more regularly than usual. Paper towels have replaced hand-dryers. Pedal bins with lids. A mask is mandatory.

  • Souvenir shop

    One-way system, limited capacity and no-touch policy. A mask is mandatory. Please use contactless payment when possible.

⚠️ Exiting the park

Re-entry is temporarily forbidden.

 
 


Any questions?

The answer may be on the Frequently Asked Questions page (in french)

🛎️ When staying overnight at the park

Before you arrive

  • All the documents you need will be sent by email.
  • You will have paid in advance so you will only need to pay for extras on site.

When you arrive and leave

  • Masks

    All staff in contact with the public are required to wear a mask. Visitors are required to wear a mask in indoor areas: reception areas, boutique, toilets, observation areas (refuge de l’ours, la fuste, atelier du sculpteur), and in restaurants (except when seated). It is recommended but not mandatory to wear a mask throughout the park. It is highly recommended to wear a mask on the safari train.
    La Grange aux Coyotes (The Coyote Barn): Mask mandatory in communal areas

  • Hand sanitiser provided
  • Physical distancing Floor markings and countertop shields
  • Notices with reminders of best practices and park rules concerning covid-19 are posted at reception.
  • The buggies used to take you to your lodge have a shield between you and the driver. They are disinfected between trips.
  • We have introduced a fast check-in and check-out system.
  • Lodge keys are disinfected between rentals.
  • Counters, reception areas and payment terminals are regularly cleaned and disinfected.
  • Cleaning methods have been adapted as suitable. Cleaning times have been extended accordingly. Our staff have undergone appropriate health and safety training.


You can count on us to implement all necessary health and safety measures. We are counting on your compliance. Take care of yourself and each other.

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120 hectares of unspoilt countryside
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1,500 animals roam almost free
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130 species both wild and domestic
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46 Nature Lodges located in the park