The park and our accommodation are open

last updated: 10 June 10:00

IT’S OFFICIAL! SAINTE-CROIX IS OPEN AGAIN!

Following government announcements, we are happy to say that we have been authorised to reopen to the public.

Health and safety measures

All relevant health and safety precautions have been taken. We have adapted visiting conditions, whether you’re with us for the day or a longer stay.

See health and safety measures

Visiting the park

  • Prepaid tickets will be valid.
  • No booking is necessary to come for the day.
  • Space is no object so restrictions on the number of visitors are not necessary
  • See visiting conditions and precautions here

Online booking and rates

For your comfort and safety, we advise you to purchase your ticket online.

See open and date-specific tickets

Opening times and rates

 
 


 
 

Temporary changes to our terms and conditions of sale:

ACCOMMODATION

Stay with us between 2 June and 15 September 2020

We’ve added some flexibility to our terms and conditions of sale.

You may cancel or postpone your stay up to two weeks before your arrival date, in the following circumstances:

  • If you have been declared covid-19 positive. A doctor’s certificate will be required.
  • If you are considered vulnerable* to covid-19. A doctor’s certificate will be required.
  • If you are over 70. Proof of age will be required.
  • Healthcare worker. Proof will be required.
  • Refusal of holiday. Proof will be required.
  • Transport (air, rail) cancelled. Proof will be required.
  • Border closed. Proof will be required.

We regret we cannot issue refunds, but you will be offered a voucher valid until the end of 2021.

*Anyone who has been in contact with a person infected with covid-19, or who has been quarantined, or who has recently undergone heart surgery or who is in the third trimester of pregnancy is considered vulnerable. (French decree n°2020-521 dated 5 May 2020)

If there remains less than 2 weeks before your arrival date, or if no proof is provided our ordinary terms and conditions of sale apply.
 

Did you take advantage of our 40-year anniversary promotion?

The promotion is no longer valid. We will be relaunching an anniversary promotion next season. Follow our social media accounts for updates.
 


OPEN AND DATE-SPECIFIC TICKETS

If you booked a photo trip or a wolves’ experience for after 1 June

We’ll contact you to arrange your visit. If we are unable to arrange your visit you will be offered a refund.
 

If you booked an open ticket for 2020 online

Cancellation and postponement terms do not apply to these tickets. You will be able to visit whenever it suits you once the park reopens on 10 June.
 

If you booked an open ticket for 2020 with your works council

Cancellation and postponement terms do not apply to these tickets. Please contact your works council. You will be able to visit whenever it suits you once the park reopens on 10 June.
 

If you booked an open ticket for 2020 with a third-party ticket seller

Please contact the ticket seller. You will be able to visit whenever it suits you once the park reopens on 10 June.
 


SEASON TICKET

Your season ticket will be extended in the following conditions:

  • Your season ticket expired when the park was closed (between 27 March and 5 June 2020)

    Your season ticket has been automatically extended for the number of days that the park was closed before it expired.
    For example: If your season ticket expired on 20 April 2020, it has been extended by 24 days, until 30 June 2020 inclusive.

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  • Your season ticket is due to expire between 6 June and 5 September 2020 inclusive.

    Your season ticket has been automatically extended for the number of days that the park was closed, i.e. 71 days.
    For example: If your season ticket expired on 31 July 2020, it has been extended by 71 days, until 10 October 2020 inclusive.

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  • Your season ticket is due to expire between 6 September and 15 November 2020 inclusive.

    Your season ticket has been automatically extended until 31 March 2021, so you can visit this winter and in the first days of spring (we reopen on 21 March 2021).

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  • Your season ticket is due to expire between 13 February and 1 March 2021 inclusive.

    Your season ticket has been automatically extended until 30 April 2021 (including winter opening times).

 

You purchased a season ticket online this winter and you haven’t been able to use it yet.

The 1-year validity starts from your first visit, so it remains valid. Follow our social media accounts for updates on opening.
 


GROUPS, SCHOOLS AND CORPORATE EVENTS

If you booked an outing between 16 March and 9 June 2020

Your booking will be postponed. Please contact us to re-schedule your visit. Follow our social media accounts for updates on opening.
 

If you booked a group visit between for after 10 June 2020

We look forward to seeing you soon!

Our booking office will be in touch shortly to finalise the details. Schedules will be adapted to allow for health and safety measures.


 


 

We are doing all we can to process your enquiries as quickly as possible.

last updated: 20 July 2020 at 09:30

We are delighted to be able to welcome visitors back to the Parc Animalier de Sainte-Croix! We have introduced health and safety measures to protect visitors, staff and animals.

We are lucky to have plenty of room. Our wide paths and the expanse of wide-open spaces make distancing a breeze.

Visiting the park

  • Prepaid tickets (works councils, ticket sellers) do not require booking.
  • No booking is necessary to come for the day.
  • Space is no object so restrictions on the number of visitors are not necessary

Prepare your visit

Online booking and rates

For your comfort and safety, we advise you to purchase your ticket online.

See open and date-specific tickets

Opening times and rates

 
 

Map of the Park

Download your map of the park before you come
Téléchargez le plan du Parc (PDF in french)

Special arrangements on site

🏁 On site

  • Hand sanitiser provided
  • Contactless payment
  • Physical distancing Floor markings and countertop shields
  • Counters, reception areas and payment terminals are regularly cleaned and disinfected. Our staff have undergone appropriate health and safety training.
  • Notices with reminders of best practices and park rules concerning covid-19 are posted at reception.
  • Pushchair and binocular hire: Binocular hire is temporarily suspended. Pushchairs are disinfected and set aside for a period before re-use.

🥾 During your visit

  • Masks

    All staff in contact with the public are required to wear a mask. Visitors are required to wear a mask in indoor areas: reception areas, boutique, toilets, observation areas (refuge de l’ours, la fuste, atelier du sculpteur), and in restaurants (except when seated). It is recommended but not mandatory to wear a mask throughout the park. It is highly recommended to wear a mask on the safari train.

  • Refreshments

    We adapt our offer according to the weather and the number of visitors. Several eateries are open. Please use contactless payment when possible.
    Please remove your mask only when seated at your table. Which eateries are open?

  • Picnic Area

    A picnic area is located behind the cafeteria. For your safety and the well-being of the animals, it is forbidden to picnic elsewhere in the park. Remember to bring your picnic into the park with you when you leave your car as re-entry is temporarily forbidden.

  • Wildlife expedition in a safari train

    Plexiglass shields have been added between benches on the safari trains. Trains are disinfected between trips.
    Please book your seat online or on arrival. It is highly recommended to wear a mask on board.

  • Animal encounters

    We have changed our usual set-up to avoid gatherings. Our keepers will greet you as you go about your visit and tell you more about the animals and their habits. Keep an eye out for them…

  • Park pathways

    Just follow the signs! Where possible, doors are blocked open to avoid touching them. Viewing screens are thoroughly cleaned and disinfected.

  • Néo’s journey

    Neo’s journey has been altered in accordance with health and safety measures. All stages are open except for the canoes.

  • Farm animals

    Its is normally permitted to stroke the farm animals. However, it is forbidden to do so at the moment because the virus can be passed from human to human via animals.

  • Play areas and confined spaces

    Play areas are open except for “milking the cow” at the farm and the beaver game. Confined spaces such as Logigrouille and La Grange are closed as physical distancing is not possible.

  • Enclos d’immersion

    Les enclos des chèvres naines et celui des daines sont ouverts. Respectez le réglement affiché à l’entrée des enclos. Il n’est pas autorisé de toucher ni de nourrir les animaux.
    L’enclos des chiens de prairie est ouvert. L’île aux lémuriens est ouverte (uniquement par l’entrée côté sentier vert/nouveau monde).

  • Immersion areas

    The dwarf goat and deer enclosures are open. Please read the notice at the entrance. It is forbidden to touch or feed the animals.
    The prairie dog enclosure is open. Lemur island is open (via the green path/new world entrance only).

  • Footbridges and viewing areas

    Some footbridges and viewing areas are open. A one-way system is in operation. A mask is mandatory to enter some viewing areas: le refuge de l’ours (blue trail), la fuste (new world) and l’atelier du sculpteur (new world)

  • Toilets

    Our facilities are cleaned and disinfected even more regularly than usual. Paper towels have replaced hand-dryers. Pedal bins with lids. A mask is mandatory.

  • Souvenir shop

    One-way system, limited capacity and no-touch policy. A mask is mandatory. Please use contactless payment when possible.

⚠️ Exiting the park

Re-entry is temporarily forbidden.

 
 


Any questions?

The answer may be on the Frequently Asked Questions page (in french)

🛎️ When staying overnight at the park

Before you arrive

  • All the documents you need will be sent by email.
  • You will have paid in advance so you will only need to pay for extras on site.

When you arrive and leave

  • Masks

    All staff in contact with the public are required to wear a mask. Visitors are required to wear a mask in indoor areas: reception areas, boutique, toilets, observation areas (refuge de l’ours, la fuste, atelier du sculpteur), and in restaurants (except when seated). It is recommended but not mandatory to wear a mask throughout the park. It is highly recommended to wear a mask on the safari train.
    La Grange aux Coyotes (The Coyote Barn): Mask mandatory in communal areas

  • Hand sanitiser provided
  • Physical distancing Floor markings and countertop shields
  • Notices with reminders of best practices and park rules concerning covid-19 are posted at reception.
  • The buggies used to take you to your lodge have a shield between you and the driver. They are disinfected between trips.
  • We have introduced a fast check-in and check-out system.
  • Lodge keys are disinfected between rentals.
  • Counters, reception areas and payment terminals are regularly cleaned and disinfected.
  • Cleaning methods have been adapted as suitable. Cleaning times have been extended accordingly. Our staff have undergone appropriate health and safety training.


You can count on us to implement all necessary health and safety measures. We are counting on your compliance. Take care of yourself and each other.

40 years of defending biodiversity


Event: the park’s 40th anniversary

All year long

It’s the park’s 40th anniversary this year and we’ll be celebrating throughout the season with exhibitions and special events for all.

learn more (in french)



A breeding centre for European pond turtles

coming this year

We have been home to red-eared slider turtles, very popular in the US, since 2005, to protect the European pond turtle, which is an endangered species in France. Boosting wild populations is essential to the protection of the species. As part of a network of zoos, associations and authorities, Sainte-Croix is opening a breeding centre for European pond turtles with a view to reintroducing them to the wild.

learn more (in french)



A new pack of Canadian wolves

when the park reopens

A pack of seven Canadian wolves were transferred to Sainte-Croix from Givskud zoo in Denmark in November. The new additions strengthen our park’s position as Europe’s leading centre in terms of wolf protection and raising awareness about the legendary animals
Our older wolves – Gandalf, Altesse, Ébène and Morane – have been moved to a quiet corner of the park to enjoy their retirement. The Canadian recruits are currently enjoying their new environment while awaiting their visitors.

watch the video (in French)



Néo’s journey has new missions!

during spring

Néo has grown, but environmental issues still need addressing. Find out about the current state of affairs and become an ambassador for worldwide biodiversity. Go on an adventure with Néo and meet a hundred rare and and endangered species from around the world.

learn more about Néo’s journey (in french)



New nature lodge overlooking the Canadian black wolves

winter 2020-21
A new opportunity to stay in a lodge overlooking a pack of west Canadian wolves. A one-of-a-kind experience!
Details coming soon
Learn mora about our nature lodge


And there’s more!

The eatery “Le Bon Pain” has been extended, the P1 car park has been refurbished and we have added meeting rooms.

What’s going on this spring 30 March – 8 June



Easter weekend

30 March, 1 – 2 April 2018

Sainte-Croix launches the new season in style with a host of events for all the family: shows, bottle-feeding lambs, sheep sheering, decoration workshops, and the great Easter Egg hunt.

Programme complet des animations de Pâques en cliquant ici



Spring school holidays

21 April – 8 May 2018

Spring at Sainte-Croix is about feeding lambs, make-up sessions and fun for all. Our spring treasure hunt is a great way to visit the park and there’s a family season ticket up for grabs. 

Programme complet en cliquant ici


Over to the animals

19 – 21 May 2018

Come and uncover the secrets of animal communication. Take part in workshops and experiments to learn the languages used among wild and domestic species.

En savoir plus

What’s going on this summer 24 June – 2 September


The great conservation weekend

23 – 24 June 2018

The conservation weekend is an annual event at Sainte-Croix. For every admission over the weekend, the park donates €2 to the Sainte-Croix biodiversity fund for the protection of animals. A dozen associations and local, national and international partners present their projects that contribute to the cause.

Pour en savoir plus cliquez ici


Summer holidays

Du 8 July – 2 September 2018

There’s always something going on at Sainte-Croix in summer. Plenty of animal-themed family fun with puppet shows, street theatre, spotlights on a species etc. Guides and entertainers do their best to spark interest and captivate the imagination with innovative presentations.

Cliquez ici pour en savoir plus

What’s going on this summer 24 June-2 September


6th national belling imitation (bolving) competition

Sunday 9 September 2018

For the sixth time, Sainte-Croix has teamed up with the local association of hunters to organise the national deer belling imitation or bolving, competition. Don’t miss the noisy, eccentric event!

Discarded antlers will be on sale and proceeds donated to the Sainte-Croix fund for biodiversity.

En savoir plus


Sales of antlers

Sunday 16 September 2018

We collect discarded antlers of our stags after the annual rutting season and organise a sale in aid of biodiversity via our foundation.

En savoir plus


The deer rut

Saturday 22 September to Sunday 14 October 2018

An outstanding annual event in the wildlife calendar. Sainte-Croix is ranked among the top ten best places to observe a deer rut. Come and admire the mating ceremonial of our 60-strong herd in its superb environment. Join us for a morning or evening observation session, a photographer shoot or overnight camp.

En savoir plus


The wildest Halloween ever

Autumn half-term 21 October–4 November 2018

Come and visit the park during the school holidays and take part in the spine-tingling celebrations with our homegrown monsters. Don’t miss the ghoulish fun!

Picto
120 hectares of unspoilt countryside
Picto
1,500 animals roam almost free
Picto
130 species both wild and domestic
Picto
46 Nature Lodges located in the park